About Us & Privacy Policy
BAY ADVENTURES – MAKING TRAVEL EASIER
A big THANK YOU to SCUBA Diving readers! Bay Adventures was voted One of the Best Dive Travel Agencies by Scuba Diving’s readers in the 2020 and 2021 Readers Choice Awards.
The internet has made travel planning much easier, with faster and better information flow. In the past, travelers might have consulted a local travel agency for information – and might have relied on the advice of someone who had never even visited the destination! So the internet has simplified access to destination specialists, like us… but since anyone can have a website, how do you know the company you contact is responsible and reputable? We think you should know exactly who you’re dealing with, and who you’re trusting with helping plan your vacation.
Bay Adventures is a Florida corporation, registered in Florida as a Seller of Travel (registration # ST-29606). We’re proud to report that we have a perfect record with ZERO consumer complaints since our inception in 1998 (please call the Sellers of Travel Dept. of Florida’s Division of Consumer Services at 850-410-3760 if you have questions). We are accredited members of the Better Business Bureau (BBB) and we accept Visa, Mastercard, Discover and American Express, with no surcharge for credit card use.
Most importantly, every year we send thousands of satisfied clients on vacation – we know our destinations very well and pass along our travel experience and insider knowledge to our customers. Your vacation is important to us, and we are 100% committed to giving friendly, personalized service AND the best deals on your vacation: our large volume to our destinations allows us to “package” vacation components to save you money.
Company president James “Al” Bay is a PADI Master Instructor since 1986, and been handling group and individual travel to the island since 1986. He holds a B.A. with majors in Business Administration and Spanish/Latin American Studies from Flagler College in St. Augustine, FL, and a Masters in Latin American Studies and Ph.D. in Anthropology from the University of Florida. Al has traveled extensively throughout Mexico and the Caribbean. He owns a home on Cozumel and is on the island very often, and has made over 1000 dives on the island’s amazing reefs.
Hours All year: 9 am – 6 pm Eastern time, Monday to Friday
January through March: also Saturdays 10 am – 2pm
(email & voicemail are monitored on weekends & holidays)
EMAIL: info@bayadventures.com
MAIL: P. O. Box 530745 – Miami Shores, FL 33153 USA
TEL +1 305.892.4280 – OR 1-888.599.3483 (toll-free in USA/Canada)
FAX +1 305.397.1754 (yes, we still have a fax number!)
PRIVACY POLICY
This privacy policy has been compiled to inform those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our website?
When completing a Trip Quote request or another form on our site, you’ll be asked to enter your name and email address, and sometimes other information (phone number, location, etc.) so that we can reach you with the requested information or provide the information, service or benefit that you request from us.
When do we collect information?
We collect that information from you when you fill out a form on our site.
How do we use your information?
We may use the information we collect from you to respond with a quote as requested and to follow up afterwards (normally only by email), and tosend periodic emails regarding your order or other products and services.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browsers differ, check your browser’s Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en Google, as a third-party vendor, uses cookies to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy. We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website. Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
Yes, we allow third-party behavioral tracking.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email within 7 business days.
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at info@bayadventures.com and we will promptly remove you.
If there are any questions regarding this privacy policy, you may contact us at:
P.O Box 530745
Miami Shores, FL 33153-0745 USA
LEGAL DISCLAIMER REGARDING LINKS TO SITES OUTSIDE OUR DOMAIN
Bay Adventures Provides links to selected institutions for your convenience only; we do not guarantee the services of any outside institution. The institution you select is solely responsible for its services to you. We are not liable for any damages or costs of any type arising out of or in any way connected with your use of the services of the institution.
Last Edited on 2019-01-04.